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Some of the biggest stumbles I’ve had in my life—both personal and professional—were the times when I failed to be diplomatic in tenuous situations. But have you ever *REALLY* thought about what it means to be diplomatic, to behave LIKE a diplomat? Until recently, I had not. So I did some research, and painfully compared what I was learning to what I already knew from my own past failures.
One of the most popular quotes I could find on the subject is from 1920s sports writer Walter Trumbull who once quipped that diplomacy is “the art of saying ‘nice doggy’ … until you can find a rock.”
But the definition I like the most is from a group called School of Life. They say, “Diplomacy is the art of advancing an idea or cause without unnecessarily inflaming passions or unleashing a catastrophe.”
So, what is the “ART” of everyday diplomacy and how does it work to keep the flames of conflict from getting out of control? I think there are at least three critical areas—A, R, T—and in this episode I explore the first area.
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[…] of conflict from getting out of control? I think there are at least three critical areas—A, R, T. In the first episode, we looked at the letter A, which is the value of Active Listening, why hearing and listening are […]
[…] In the first episode, we looked at the letter A, which is the value of Active listening, why hearing and listening are NOT the same, and some practical ways to become an Active listener. In the second episode we talked about the letter R—what it means to build Rapport. […]