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We’re in the midst of a special miniseries titled The A.R.T. of [Everyday] Diplomacy. Some of the biggest stumbles I’ve had in my life—both personal and professional—were the times when I failed to be diplomatic in tenuous situations, so I thought this series could be helpful to you as well.
The GOAL of diplomacy—in most if not all cases—is to “Think WIN/WIN,” as Stephen Covey says in The 7 Habits of Highly Effective People. To use diplomacy and “Think WIN/WIN” is often the KEY to reaching an agreement or negotiating a solution which includes mutual benefit for everyone involved. It involves some give and take, and getting there is an art in and of itself.
So, what is the “ART” of everyday diplomacy and how does it work to keep the flames of conflict from getting out of control? I think there are at least three critical areas—A, R, T. In the first episode, we looked at the letter A, which is the value of Active Listening, why hearing and listening are NOT the same, and some practical ways to become an Active Listener.
This episode is all about the second critical area in getting to diplomatic relations and solutions—the “R”—and it is what happens between the initial meeting of two people (coming together) and actually communicating with one another.
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